Mobile devices have amazingly changed the way the customers now interact with businesses. Mobile commerce today not only covers buying goods and services but also involves lodging complaints or sending kudos. According to a survey recently conducted by ClickFox, 78% of customers surveyed are mostly using their mobile devices for assessing the level of customer services offered by businesses (to act accordingly later).

This precipitous change in customer composure has no doubt been keenly observed by techies worldwide and as a result we now find numerous Customer Services apps that have appeared on the market. Thank God, businesses can now not only fall in line with their customers’ wish to communicate via mobile devices but also to interact with them while on the go.

However, here are a few of the more popular and effective apps.

>> Zendesk Mobile

It is one of the top most cloud-based customer service provider app that provides customer service reps the same access to support ticket activity on their smartphones as they have on their desktop. What’s more, customer service does not stop even when one leaves the desk, but continues unaffectedly. As a matter of fact, Zendesk provides native apps for mobile devices and as a result one gets real-time notifications, view and respond to tickets 24 x 7 x 365.

>> Desk.com

Coming from Salesforce.com and aimed mostly at smaller businesses, this app runs both on desktops and mobile devices, thus giving businesses access to their customer service dashboard from anywhere and everywhere. Mobile apps development is helpful for any online business.

Desk.com also creates a common ‘inbox’ which collects customer queries, complaints, grievances, resentments, etc from various channels that include email, social media as well as live chat.

>>Gri.pe

This is an enthralling two-way app that helps customers to have their issues (gripes) heard while at the same time allowing businesses to turn their customer service into marketing by way of changing ‘gripes’ into ‘cheers’.

Similarly, customers can also use this app to create ‘gripes’ or ‘cheers’, depending on whether they have an issue or are happy with the service they have received. [The heart of the matter, as you may have appreciated, is a lively two-way covenant between the supplier and the buyer, something unheard of earlier.]

>> Helpshift

Though Helpshift has not created any app even in the form of a Software Development Kit so that developers can download and code into their mobile applications, yet once integrated into a business’s mobile app, it can connect mobile clients with the company’s support staff. This facilitates customers to file a support ticket sans leaving the app or to making a call/ send email.

>> IdeaScale

With IdeaScale’s SDK for iPhone and Android, developers are free to put feedback within their app. This gives them the opportunity to get suggestion in real time from their app users – not after they uninstall.

Moreover, IdeaScale reserves a place where customers can leave feedback and can exchange views about a product. As a matter of fact, this concept uses crowdsourcing to create a list of customer feedback where the most popular post comes up at the top.